FAQs

FAQs

Got questions? We’ve got answers. If you still need help, email support@nanirora.com.

  1. Shipping & Delivery
  2. Wash care
  3. Can I cancel my order?
  4. What size should I choose?
  5. Colors & Print Details
  6. What if my items arrive damaged?

Shipping & Delivery

We ship worldwide.

Free standard shipping for all U.S. orders over $80

  • All items are made to order, printed just for you to avoid waste.
  • Fulfillment time: 1–5 business days depending on the item.
  • Delivery time: about 3 days USA, 5 days EU, 10 days worldwide.
  • Orders ship daily from the USA, EU, and UK. We pick the closest hub.
  • You will receive a tracking link by email when your order ships. Some orders may arrive in separate packages.
  • Need to change size or color? Email support@nanirora.com immediately. After a few hours most items are already in the printing process.

What are your wash care instructions?

Turn the garment inside out to protect the print.

  • Cold wash 30°C / 86°F on a gentle cycle (~600 rpm) with mild detergent.
  • Avoid fabric softener and bleach (including non-chlorine). Do not dry clean.
  • Do not tumble dry. Hang dry to prevent fading, shrinkage, or damage to the print.

Can I cancel my order?

Yes, if we catch it in time. Most orders enter printing within a few hours. Once printing begins or the order has shipped, cancellation is not possible.

How to request a cancellation

  1. Email support@nanirora.com as soon as possible.
  2. Include your order number and write Cancel request in the subject line.
  3. If we can stop production, we will cancel and refund to your original payment method. Banks usually take 3–10 business days to post refunds.

If your order is already printing or shipped

  • We cannot cancel.
  • Need a shipping or address update? Send your order number and we will check what is possible.
  • If an item arrives wrong or defective, we will replace or refund under our Returns & Exchanges Policy.

What size should I choose?

Start with our Size Guide for exact measurements in inches and centimeters.

  • Comfort Colors 1717 is a unisex relaxed fit. Choose your usual size for a regular look. Size up for oversized. Size down for a closer fit.
  • Tip: lay your favorite tee flat and measure Width (armpit to armpit) and Length (shoulder to hem). Match the numbers to our chart.
  • Sweatshirts and kids tees have their own charts on product pages.
  • Still unsure? Email support@nanirora.com with your height, weight, and fit preference. We will recommend a size.

Colors & Print Details

Every screen shows colors a little differently — and that’s totally normal.

  • The actual shirt color and print tone may vary slightly from the mockups you see online.
  • Lighting, monitor settings, and fabric texture all play a part in how colors appear.
  • We use high-quality DTG printing for vivid, lasting color.
  • Your raccoon (or any other creature) will still look awesome in real life 🦝✨

What if my items arrive damaged?

Sorry about that. We will fix it fast.

  1. Email support@nanirora.com with your order number.
  2. Attach clear photos of the issue and the outer packaging if damaged.
  3. Tell us if you prefer a replacement or a refund.

We replace or refund for misprints, defects, or items damaged in transit. You usually do not need to send the item back unless we ask for it.

Note: A light vinegar smell or faint residue can appear from DTG pre-treatment and disappears after the first wash.